Frequently Asked Questions
Your guide to shopping with Imaginables Australia
What is the standard delivery time for orders within Australia?
We offer nationwide shipping across Australia. Standard delivery typically takes 3-7 business days, while express shipping options are available at checkout for delivery within 1-3 business days.
Do your electronic products come with a warranty?
Yes, all electronics purchased from Imaginables Australia come with a standard 12-month manufacturer warranty. This covers any functional defects or hardware failures under normal use.
What is your return policy for change-of-mind purchases?
We offer a 30-day return policy for most items. To be eligible for a refund, the product must be in its original packaging, unopened, and in the same condition that you received it.
Are all products compliant with Australian safety standards?
Absolutely. Every electronic device we stock is RCM (Regulatory Compliance Mark) certified and meets all relevant Australian safety and electrical standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services such as Afterpay and Zip Pay.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our courier's tracking portal.